Terms of Service
These Terms of Service (“Terms”) govern your access to and use of ReviewWizard websites, software, and related services (the “Service”). By using the Service, requesting a demo, signing up, or submitting a contact form, you agree to these Terms.
1. The Service
ReviewWizard helps local businesses collect private customer feedback and invite customers to leave public reviews on platforms such as Google. Features may include branded feedback pages, QR codes, email notifications, reports, themes, and optional third-party list integrations. We may update, improve, or discontinue features with reasonable notice when material to paid plans.
2. Accounts & eligibility
You must provide accurate information when you sign up or contact us. You are responsible for maintaining the confidentiality of any credentials we issue and for activity under your account. You must be able to form a binding contract in your jurisdiction to purchase the Service.
3. Billing
Paid plans are billed as described at signup or on an agreed invoice (commonly monthly). Fees are non-refundable except where required by law or expressly stated by us in writing. You authorize us (and our payment processor) to charge your payment method for recurring fees until you cancel. Cancel anytime; access typically continues through the end of the paid period unless otherwise agreed.
4. Acceptable use
- Do not use the Service to break the law, harass others, or collect data you are not entitled to collect
- Do not attempt to probe, disrupt, or reverse engineer the Service except as allowed by law
- Do not misrepresent your relationship with Google, Facebook, or other platforms
- Do not use the Service to suppress, filter, or gate public reviews in a way that violates third-party platform policies
5. Google & third-party review policies
ReviewWizard is designed so that customers who submit private feedback still receive an invitation to leave a public review. We do not suppress or discourage public reviews based on rating. You are responsible for how you present QR codes and review invitations, and for complying with Google, Facebook, and other platform policies applicable to your business. Platform rules change; you should review them periodically.
6. Customer content & data
Business customers retain rights in their branding and business information. Feedback submitted by end customers is collected for the benefit of the business customer and processed as described in our Privacy Policy. You grant us a limited license to host, process, transmit, and display content as needed to provide the Service. You represent that you have the rights and notices required to collect end-customer information in your jurisdiction (including any industry rules that apply to you, such as healthcare marketing rules).
7. Third-party services
The Service may integrate with or link to third parties (payment, email, DNS, mailing lists, review platforms). Those services are governed by their own terms. We are not responsible for third-party outages, policy changes, or data handling outside our control.
8. Intellectual property
The Service, including software, design, and trademarks (including “ReviewWizard”), is owned by us or our licensors. You may not copy, resell, or create derivative works from the Service except with written permission. You keep ownership of your logos and business content; you grant us permission to use them to deliver your branded feedback experience.
9. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee specific ranking improvements, review volume, revenue outcomes, or uninterrupted availability.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE CLAIM. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted.
11. Indemnity
You agree to defend and indemnify us against claims arising from your use of the Service, your content, your end-customer data practices, or your violation of these Terms or applicable law.
12. Suspension & termination
We may suspend or terminate access for non-payment, abuse, legal risk, or material breach. You may cancel as described in billing communications or by contacting us. Upon termination, your right to use the Service ends; provisions that by nature should survive (including IP, disclaimers, liability limits) will survive.
13. Changes to these Terms
We may update these Terms. Material changes will be reflected by updating the effective date and, where appropriate, notice via the site or email. Continued use after changes become effective constitutes acceptance where permitted by law.
14. Governing law
These Terms are governed by the laws of the State of Tennessee, USA, without regard to conflict-of-law rules, unless mandatory consumer protections in your jurisdiction require otherwise. Courts located in Tennessee shall have exclusive jurisdiction, subject to applicable law.
15. Contact
Questions about these Terms:
Email: averyjparker@gmail.com
Phone: 423-888-0252
Web: trileafreviews.com