The problem with “just ask for Google”
Unhappy customers still go public. Happy customers often stay silent. You get skew without a system.
Outcome 1 — great visits
A frictionless path plus the same one-tap Google invite everyone receives turns good visits into public proof.
Outcome 2 — tough visits
You hear the issue first and can reach out — while still offering the same public review invitation. Private feedback never replaces or blocks that step.
Both outcomes use the same public invite
Compliance and trust require that every customer gets the public invitation. Private first; public always offered — never filtered by rating.
Ready for a system that runs while you work?
ReviewWizard gives local businesses a private feedback step and a public review invite for every customer — hosted, branded, and live in about a day.